Question 1

What is the difference between DMS, EDMS, CMS, and ECM?

Accepted Answer

DMS and EDMS mean the same thing, an (Electronic) Document Management System, while a CMS is a Content Management System and ECM stands for Enterprise Content Management. CMS is now often used to describe Website Content Management Systems, rather than the broader and more robust content management you see in ECM. A Document Management System is a major component of an Enterprise Content Management System, which may contain other functionality that is related to the four essential functions of a DMS. FormKiQ can function as both a DMS/EDMS or ECM, as it has a large set of enterprise-grade features.

Question 2

What is a Headless Document Management System?

Accepted Answer

A headless document management system (a headless DMS, also known as a headless ECM for enterprise content management) is a system that manages documents and records in a way that allows multiple methods to access those documents and records, i.e., where the document management system is decoupled from the display of those managed documents. This headless model is designed to allow maximum flexibility when integrating with the system or customizing functionality. FormKiQ can be used as both a headless and headed software platform.

Question 3

What can FormKiQ's Flexible Document Management System do for my organization?

Accepted Answer

FormKiQ provides all of the required functionality of an electronic document management system (abbreviated as DMS or EDMS), as well as add-on modules to provide Enterprise Content Management (ECM) for specific industries and use cases, while also providing flexibility in integration and customization. FormKiQ provides the four essential functions of electronic document management systems: Document Collection and Storage, Document Organization and Classification, Document Processing and Transformation, and Document Discovery, Presentation, and Integration.

Question 4

Is FormKiQ offered as a Software-as-a-Service (SaaS) Product?

Accepted Answer

Yes, FormKiQ is a SaaS product, but it may be different from other SaaS products you've used in the past. We consider it to be SaaS 3.0, a new generation of Software-as-a-Service that launches directly into your cloud account, and in the case of FormKiQ Essentials, Advanced, and Enterprise, we provide as much or as little cloud account management as you desire.

Question 5

Can I use FormKiQ in open-source projects?

Accepted Answer

FormKiQ Core is released under the MIT License, allowing you to use it in both open source or proprietary projects and to distribute it freely, as long as you include the necessary attribution. All non-core features of FormKiQ require a commercial license (Essentials, Advanced, or Enterprise), and when made available, any source code for these features is not to be distributed without express permission from FormKiQ, Inc.

Question 6

Can I use FormKiQ in my commercial software product or SaaS?

Accepted Answer

FormKiQ Core is released under the MIT License, allowing you to use it in both open source or proprietary projects and to distribute it freely, as long as you include the necessary attribution. For non-core features, a commercial license (Essentials, Advanced, or Enterprise) is required for internal use by your organization. FormKiQ can be deployed as part of your commercial product or SaaS, using the FormKiQ Enterprise for SaaS License, as long as it is deployed to AWS accounts under your organization's ownership and control.

Question 7

Can I use FormKiQ as part of my professional services delivery?

Accepted Answer

FormKiQ Core is available for use as part of your professional services deliverables. For non-core features such as OCR and Workflows, there is the option of a FormKiQ Partner / Reseller / OEM License, or your end-client can purchase their own FormKiQ Essentials, Advanced, or Enterprise license.

Question 8

What kind of AWS usage charges should I expect to see if I use FormKiQ?

Accepted Answer

FormKiQ is designed to use only the storage and processing resources required with Amazon Web Services. For a moderate number of documents seen in many non-profits and small businesses, FormKiQ may be able to run completely within the AWS Free Tier, with no usage costs being charged at all. For more substantial usage, you can expect a reasonably-priced usage charge on a monthly invoice. FormKiQ Essentials, Advanced, and Enterprise include functionality that may cause more noticeable usage costs, such as some types of OCR or Intelligent Document Classification using AI.

Question 9

How long does it take to get up and running with FormKiQ?

Accepted Answer

FormKiQ Core's one-click install provides access to the API and Web Console within fifteen to twenty minutes. For instances of FormKiQ Essentials, Advanced, and Enterprise deployed into your AWS cloud account, the onboarding process should take under an hour. For FormKiQ Enterprise installations with more customization, such as custom module development or other professional services, the onboarding period can extend to several months.

Question 10

How does FormKiQ's support work?

Accepted Answer

FormKiQ Core has community support, including Community Slack and GitHub Issues. FormKiQ Essentials includes onboarding and operational support via the FormKiQ Support Portal. FormKiQ Advanced and Enterprise also include 40 hours of onboarding support over videoconference and a private Slack Channel, with two tiers of support: standard operational support with a 2-day SLA, and rapid response operational support with an 8-business-hour SLA.

Question 11

What's your SLA for uptime?

Accepted Answer

FormKiQ's uptime depends on which offering you're using. For FormKiQ Core (self-managed), uptime is determined by AWS's infrastructure reliability, with no SLA from FormKiQ Inc. For FormKiQ Essentials, Advanced, and Enterprise, we provide service level commitments based on your subscription tier. Enterprise customers requiring contractual uptime guarantees can receive SLAs of 99.9% or higher depending on architecture choices and redundancy requirements.

Question 12

What happens to my data if I stop using FormKiQ?

Accepted Answer

Your data belongs to you, and you maintain complete control over it. Since FormKiQ runs in your own AWS account, all documents and metadata remain in your possession at all times. If you decide to stop using FormKiQ, you can keep everything as-is in your AWS account, export and migrate the data using FormKiQ's API and CLI, or uninstall cleanly while choosing whether to retain or delete your S3 buckets and DynamoDB tables. Unlike traditional SaaS solutions, FormKiQ's architecture ensures you're never locked in.

Question 13

Does FormKiQ provide a special license or program for startups?

Accepted Answer

Yes, FormKiQ has a Startup Program, a two-year program for qualifying startups that provides FormKiQ Enterprise, including installation, support, and consulting at a discounted price.

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