FormKiQ's Case Management solution provides a governed document layer for case files, evidence, correspondence, and supporting records — with structured intake, classification, routing, and resolution workflows that keep every case document traceable and accessible to authorized parties throughout the case lifecycle.
What Case Management covers
Coordinate intake-to-resolution workflows with auditable document trails, role-based access, and process visibility across the full case lifecycle.
- Structured case intake with document classification and metadata attribution at the point of arrival
- Role-based and attribute-based access controls that enforce case-level confidentiality throughout the lifecycle
- Document routing and escalation workflows triggered by case status transitions
- Evidence and correspondence management associated with each case record
- Complete audit trail of every document action — intake, review, update, and access — from case opening through resolution
- KnowledgeBase integration for surfacing relevant precedents and reference documents within the case context
Case file model
The in-depth guide frames case management as document-driven work: the case file is the authoritative record, not a loose collection of attachments. FormKiQ keeps intake forms, evidence, correspondence, review notes, decisions, and closure records together under shared metadata, access rules, and lifecycle controls.
Case file as document collection
Organize documents by type, chronology, party, workflow stage, or case status while keeping them attached to a single governed case file.
Structured case metadata
Track case number, type, parties, assignment, priority, jurisdiction, deadlines, status, and outcome for cross-case search and reporting.
Document-level controls
Restrict sensitive evidence, privileged communications, minor-related records, or medical information without blocking access to the rest of the case file.
Retention and closure
Apply retention schedules, legal holds, access reclassification, and defensible disposition when cases are resolved or closed.
Case lifecycle workflow
FormKiQ supports each case stage with governed intake, routing, review, correspondence, and audit evidence.
| Stage | How FormKiQ Supports It |
|---|---|
| Intake | Capture initial submissions and supporting documents from web forms, email, SFTP, scanners, APIs, or the web console. |
| Classification and assignment | Use metadata, document type definitions, and workflow rules to route cases by type, jurisdiction, priority, or team. |
| Investigation and collection | Manage evidence, supporting records, correspondence, version history, and additional document requests. |
| Review and decision | Route case materials through role-based review chains and generate decision letters, findings, or case summaries. |
| Resolution and retention | Trigger outcome notifications, signature steps, closure actions, retention schedules, and legal holds. |
Automation and governance focus
AI-assisted review
Use AI Processing and Analysis to classify case documents, extract names, dates, amounts, case references, and summarize lengthy records.
Workflow automation
Assign tasks, track deadlines, escalate stalled work, and route cases across departments without losing document-level control.
Audit-ready access
Record access, changes, classification, review actions, and disposition events for defensible case histories.
Recommended platform configuration
Edition
FormKiQ Advanced or FormKiQ Enterprise
Modules commonly used
AI Processing and Analysis, Enhanced Full-Text Search, KnowledgeBase
Common fits: legal and regulatory case management, social services and benefits case files, insurance claims, complaints and investigations, and any environment where documents are the primary record of a case from opening through resolution.
Case management resources
Use the HTML guide for a deeper business and evaluation walkthrough, or open the PDF architecture guide for a deployment-focused view of the case management system.
